Privacy Notice

Who we are

AsieShop is run by an Australian business; our details are under “About us” in our Conditions of Use & Sale. In this notice, “we” means AsieShop.

What we collect

• When you order: your name, email address, phone number and delivery address, what you bought and paid, and the payment status and reference from Stripe. We never receive your card number.
• When you report a problem: what’s wrong, the items affected, and any photos you upload.
• When you email us: your message and contact details.
• When you browse: the country you shop for (kept in a small cookie) and your cart, which stays in your browser and isn’t sent to us until you check out. Our systems and providers also process technical information to deliver the site and protect it from abuse, such as your IP address, browser type and the pages requested.

We don’t use advertising cookies or analytics trackers, and we don’t build marketing profiles of you.

How we use it

• To process, pack and deliver your order.
• To handle problems, refunds and replacements.
• To prevent fraud and abuse of the site.
• To answer your questions.
• To keep the records the law requires, such as tax records.

We don’t sell your personal information, and we don’t send marketing emails.

Who we share it with

We share only what each one needs:

• Our suppliers and their carriers, to pack and deliver your order: your name, delivery address, phone number and the items. If you report a problem, they also receive the report and photos so it can be resolved.
• Stripe, to take your payment and to send refunds.
• Service providers that run our systems, such as hosting, website delivery, security and email.
• Authorities, when the law requires it.

Information sent overseas

Some of the people we share information with are outside Australia: our suppliers and their warehouses and carriers (mainly in China, plus the countries an item ships from and through), Stripe (in the United States and other countries), and our service providers (in the United States and other countries).

How long we keep it

We keep order and problem-report records for as long as we need them for the purposes above, including at least 5 years to meet Australian tax record-keeping rules. Your cart and country choice stay in your browser until you clear them.

How we protect it

Our site uses encrypted connections. Card payments are handled entirely by Stripe. Order pages open only with their private link, and access to our systems is restricted to the people who run AsieShop.

Your rights

You can ask what personal information we hold about you, and ask us to correct it, or to delete it once we no longer need to keep it. Email support@asieshop.com with “Privacy” in the subject. We acknowledge your request within 5 business days and respond within 30 days.

Complaints

If you’re unhappy with how we’ve handled your information, email us first and we’ll respond within 30 days. If you’re still not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au). If you live in the United Kingdom, you can contact the Information Commissioner’s Office (ico.org.uk); in New Zealand, the Office of the Privacy Commissioner (privacy.org.nz).

Changes to this notice

We update this notice when our practices change. The date at the top shows when it was last updated.